Shipping Policy

1. Overview of Our Shipping Policy

At KN Footwear (knkeep.com), we strive to deliver your orders efficiently and reliably, so you can start enjoying your footwear as soon as possible. This Shipping Policy outlines our shipping timelines, costs, delivery options, and related guidelines for all orders placed on our website.

2. Shipping Coverage

We offer shipping for all orders placed through knkeep.com, with consistent delivery timelines and terms applied to every shipment—no distinction between domestic (U.S.) and international delivery. All orders are processed and shipped from our fulfillment center to your provided address.

3. Shipping Timelines

Our shipping process includes two key phases: order processing and delivery.

Order Processing

After you complete your purchase and payment is confirmed, we process your order within 1–3 business days. Processing time may be slightly extended during peak periods (e.g., holidays, sales events), but we will notify you via email if there is a delay.

Delivery Timeframes

Once your order ships, you will receive a shipping confirmation email with a tracking number. Delivery timelines are as follows:
  • Standard Delivery: Arrives within 6–12 days from the date of shipping. This is our default delivery option for all orders.
  • Expedited Delivery: For faster arrival, you can select expedited shipping at checkout (timeline will be displayed at the time of selection, typically 2–5 days from shipping).
Note: Delivery timelines are estimates and may be affected by external factors (e.g., weather, carrier delays) that are beyond our control. We are not liable for delays caused by such factors, but we will assist you in tracking your order if issues arise.

4. Shipping Costs

We offer free shipping on all orders placed through knkeep.com—there is no minimum purchase requirement to qualify for free shipping. This applies to both standard and expedited delivery options (if expedited is selected, the expedited service fee is waived, and you only pay for the product).
All shipping costs (when applicable, such as for special requests) are displayed in USD at checkout, consistent with our payment currency policy.

5. Order Tracking

To keep you informed about your order’s status:
  • After your order ships, we send a shipping confirmation email to the address you provided during checkout. This email includes a unique tracking number and a link to the carrier’s website (e.g., USPS, UPS) where you can view real-time delivery updates.
  • If you do not receive a tracking email within 4 business days of placing your order, check your spam folder first, then contact our customer service team at service@knkeep.com with your order number to request a resend.

6. Shipping Address Guidelines

To ensure smooth delivery:
  • You must provide a complete, accurate shipping address (including street name, apartment/unit number, city, state, zip code, and country) during checkout. Incomplete or incorrect addresses may lead to delivery delays, returned packages, or non-delivery.
  • We cannot change the shipping address after your order has been processed and shipped. If you need to update your address, contact us immediately after placing your order—we will do our best to adjust it before processing, but we cannot guarantee changes once processing begins.
  • If a package is returned to us due to an incorrect address or failed delivery attempts, we will notify you via email. You may request a reshipment (subject to availability) or a refund (per our Refund Policy), but you will be responsible for any additional shipping costs incurred for reshipment (unless the error was ours).

7. Special Shipping Cases

  • Damaged or Missing Packages: If your package arrives damaged, or if items are missing from your order, contact us within 48 hours of delivery at service@knkeep.com. Include your order number, photos of the damaged package/items, and a description of the issue—we will arrange a replacement or refund (per our Refund Policy).
  • Undelivered Packages: If your tracking shows "delivered" but you have not received your package, check with neighbors or your building management first. If the package is still unaccounted for, contact the carrier directly using the tracking number, then notify us—we will assist in filing a claim with the carrier if needed.

8. Contact Us for Shipping Inquiries

If you have questions about shipping timelines, tracking, address changes, or damaged packages, reach out to our customer service team:
  • Mailing Address: 313 Turkey Pen Lane, Lenoir City Tennessee 37772, United States
We are committed to resolving shipping-related issues promptly and ensuring you have a positive delivery experience.