At KN Footwear (knkeep.com), we want you to be fully satisfied with your purchase. This Refund Policy outlines the conditions, process, and timeline for requesting and receiving refunds for orders placed on our website. Our refund rules align with our Terms of Purchase and apply to all products, unless specified otherwise.
2. Eligibility for Refunds
You may be eligible for a full refund if:
The product is returned within 60 days of delivery (see our return guidelines for details on product condition).
The product is unused, unworn, and undamaged, with all original tags and packaging intact.
The refund request is related to a defective or damaged product received (we may require photos of the issue to verify).
The refund request is due to an error by KN Footwear (e.g., wrong product shipped, incorrect size, missing items).
Non-Eligible Refund Scenarios:
Products returned after the 60-day window.
Products that show signs of wear, damage from use, or alteration (e.g., cut tags, modified soles).
Custom or personalized products (unless they are defective or we made an error).
Shipping costs for return shipments (unless the return is due to our error or a defective product).
3. How to Request a Refund
Follow these steps to initiate a refund:
Start a Return First: Refunds are processed only after we receive and inspect your returned product. To start a return, contact our customer service team at service@knkeep.com with:
Your order number (found in your order confirmation email).
The reason for the refund (e.g., "defective product," "wrong size," "change of mind").
Photos of the product (if claiming damage or defect) – this helps speed up verification.
Receive Return Instructions: Our team will respond with a return authorization (if required) and details on where to send the product.
Ship the Product: Send the eligible product back to us (use a trackable shipping method to avoid loss).
Await Inspection & Refund Approval: Once we receive the product, we will inspect it to confirm eligibility. We will notify you via email once the refund is approved.
4. Refund Timeline & Method
Processing Time: After approving your refund, we will process it within 5–10 business days.
Refund Method: Refunds are issued to the original payment method used for the order (e.g., credit card, debit card). This ensures security and aligns with payment provider rules.
Payment Provider Delays: Note that your payment provider may take additional time to reflect the refund in your account (typically 1–3 business days for credit cards, longer for some debit or bank transfers). KN Footwear has no control over these provider-specific timelines.
5. Special Cases
Cancelled Orders: If you cancel an order before it ships, we will process a full refund within 5–10 business days of cancellation. If the order has already shipped, you will need to follow the return and refund process outlined above.
Missing or Lost Returns: If you shipped the product but we have not received it, provide your tracking number to service@knkeep.com. We will work with you to locate the shipment; refunds will not be issued until the return is confirmed as delivered.
Price Adjustments: We do not offer price adjustments for products purchased before a sale or price drop. If you wish to take advantage of a new price, you may return the original product (within 60 days) and place a new order at the updated price.
6. Contact Us for Refund Inquiries
If you have questions about your refund status, eligibility, or need help with the process, reach out to our customer service team:
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